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What happens if there is a quality problem? Do you offer compensation?

2026-10-14
We test every batch before shipment, provide compensation for quality issues under our after-sales policy, and assign a dedicated account manager for follow-up support to help safeguard your purchases.
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How do you prevent specification errors before mass production?
How can I become your distributor or agent?
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Related questions
1
Can different paper products be combined in one shipment?
Yes. Thermal paper rolls, labels, carbonless paper and other paper products can be consolidated according to the confirmed order and packing plan. Carton markings and packing lists can also be prepared by product type for easier receiving and inventory management.
2
How can I become your distributor or agent?
We publish our distributor pricing and agency policies and welcome new regional agents. Contact us for agency information, our product portfolio and marketing support to develop your regional market together.
3
How do you prevent specification errors before mass production?
We confirm the approved specifications, artwork, material, dimensions, winding direction and packaging details before mass production. Digital proofs or samples can be provided when required.
4
Can you do OEM/ODM and print my LOGO?
Yes. We support OEM/ODM, producing with your brand LOGO, custom layout and specifications, with multi-part overprinting and anti-counterfeiting processes, plus free customization consultation.
5
I have no experience with customs clearance and taxes. Can you help?
Yes. We provide clearance documentation support, tariff explanations and a beginner import guide, with options like DDP that include clearance services, helping inexperienced customers import smoothly.
6
How much cargo fits in a 20GP/40HQ container? How is mixed loading calculated?
Product pages state carton dimensions, gross weight and standard 20GP/40HQ loading quantities. You can also use our online container-loading calculator: input the product, quantity and container type, and it automatically calculates whether the container is full and the remaining space.
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Shenzhen Kingcolor Paper Co.,Ltd.
Global Professional Thermal Printing Paper and Label Manufacturer
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Office Address: Room 809, Floor 8, Building 1, Longhua Design Park, Minzhi Street, Longhua District, Shenzhen, China


Factory Address: Building 22, Zhuoda Valley Pioneer Park, Jinlong New District, Xiangyin County, Yueyang City, Hunan Province, China
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