Question 1

Can different paper products be combined in one shipment?

Accepted Answer

Yes. Thermal paper rolls, labels, carbonless paper and other paper products can be consolidated according to the confirmed order and packing plan. Carton markings and packing lists can also be prepared by product type for easier receiving and inventory management.

Question 2

How can I become your distributor or agent?

Accepted Answer

We publish our distributor pricing and agency policies and welcome new regional agents. Contact us for agency information, our product portfolio and marketing support to develop your regional market together.

Question 3

What happens if there is a quality problem? Do you offer compensation?

Accepted Answer

We test every batch before shipment, provide compensation for quality issues under our after-sales policy, and assign a dedicated account manager for follow-up support to help safeguard your purchases.

Question 4

How do you prevent specification errors before mass production?

Accepted Answer

We confirm the approved specifications, artwork, material, dimensions, winding direction and packaging details before mass production. Digital proofs or samples can be provided when required.

Question 5

Can you do OEM/ODM and print my LOGO?

Accepted Answer

Yes. We support OEM/ODM, producing with your brand LOGO, custom layout and specifications, with multi-part overprinting and anti-counterfeiting processes, plus free customization consultation.

Question 6

I have no experience with customs clearance and taxes. Can you help?

Accepted Answer

Yes. We provide clearance documentation support, tariff explanations and a beginner import guide, with options like DDP that include clearance services, helping inexperienced customers import smoothly.

Question 7

How much cargo fits in a 20GP/40HQ container? How is mixed loading calculated?

Accepted Answer

Product pages state carton dimensions, gross weight and standard 20GP/40HQ loading quantities. You can also use our online container-loading calculator: input the product, quantity and container type, and it automatically calculates whether the container is full and the remaining space.

Question 8

Do you have local distributors? Can I pick up goods locally?

Accepted Answer

We have established a distributor network in multiple countries, supporting local contact and local pickup. If there is no distributor in your region yet, you are welcome to apply to become a regional agent.

Question 9

Why does DDP take longer? How is the tariff calculated?

Accepted Answer

DDP includes destination-country clearance and tariffs, so it takes longer due to the clearance process. Tariffs are calculated based on the destination country's duty rate and cargo value. We help provide clearance documents and explain the tariff structure so you know what to expect.

Question 10

What is the logistics lead time to remote countries in Africa and the Middle East?

Accepted Answer

Sea, air and express delivery times differ by country, as do costs and suitable order volumes. We provide a reference of transit time and cost range by destination. For remote countries, we recommend planning ahead.

Question 11

I have no import experience or freight forwarder. Can you help arrange logistics?

Accepted Answer

Yes. We provide one-stop logistics for customers without a forwarder: cooperative dedicated shipping lines, full tracking and clearance documentation support, plus a beginner import guide. Customers in Africa, the Middle East and Southeast Asia can receive goods smoothly.

Question 12

Will you run out of stock in peak seasons? Can you guarantee stable supply?

Accepted Answer

No. Kingcolor operates dual production bases in Shenzhen and Yueyang, with ample capacity in peak seasons and flexible production for both small and large orders. There is no out-of-stock risk, ensuring stable supply.

Question 13

What is the production lead time for different order volumes?

Accepted Answer

Lead times vary by customization level (standard, simple or full) and order size (small, medium/large or full-container). Our lead-time schedule is available across the website. In-stock standard products ship quickly; custom-order lead times depend on the required production processes.

Question 14

What are the hidden risks of low-priced thermal paper?

Accepted Answer

Unusually cheap products may use lower-grade base paper or coatings, increasing the risk of fading, uneven coating, excessive paper dust, paper jams and printhead wear. They may also lack compliance test reports and reliable supply. Before buying, check paper specifications, print quality, image retention and test documents—not just the unit price.

Question 15

Are there discounts for bulk purchases? Do distributors have exclusive pricing?

Accepted Answer

Yes. We offer four pricing tiers based on purchase volume: sample pricing, small-batch pricing, distributor pricing and exclusive-agency pricing. The larger the volume, the better the price. We also offer annual price locking for distributors.

Question 16

Why can't self-adhesive labels be quoted directly? What do you need to confirm?

Accepted Answer

Self-adhesive label prices are greatly affected by usage scenario, material, environment, size and printing requirements. Please confirm the labeling environment (low-temperature/waterproof/outdoor, etc.), material, specification and printing needs, and we can then quote accurately.

Question 17

How long is a quotation valid? Will it fluctuate with raw material prices?

Accepted Answer

Standard quotations are valid for 7 days. Raw material price fluctuations can affect quotes. We state the validity period and price-adjustment rules on the quotation sheet to give you clear expectations.

Question 18

What payment methods do you accept?

Accepted Answer

We accept T/T, L/C and PayPal. Specific payment terms depend on the order value, product type and cooperation arrangement, and will be clearly stated in the contract or proforma invoice.

Question 19

How do I test the color retention and low-temperature performance of thermal label samples?

Accepted Answer

Follow our testing guide: use accelerated aging tests under high temperature and humidity to assess image retention. Test three-proof labels by freezing them at −40°C, immersing them in water and wiping them with alcohol. Check printing compatibility using the recommended printer models and print darkness settings.

Question 20

How long can unprinted thermal paper be stored?

Accepted Answer

When kept sealed in its original packaging and stored in a cool, dry place away from heat, sunlight and chemicals, standard thermal paper is recommended for use within 1 year, while long-life grades may be stored for 2–3 years. Actual shelf life depends on the paper grade and storage conditions.

Question 21

How are the low-temperature, waterproof and oil-proof properties of three-proof labels? Is there a test standard?

Accepted Answer

Three-proof labels pass -40℃ freezing, water immersion and alcohol-wipe resistance tests, with standardized test methods and real-machine test videos available. Customers can verify quality independently.

Question 22

How is the print quality of your A4 copy paper? Does it work with high-speed printers? Will it jam?

Accepted Answer

Our A4 copy paper is tested for high-speed printing, with a smooth surface, reliable feeding, low jam risk and consistent print quality. Product pages include test videos and testing guides.

Question 23

Can you provide samples? Are samples free?

Accepted Answer

Samples are available. Standard sizes in stock are free, while special custom samples require a fee. Sample and shipping costs are clearly stated, and sample fees can be refunded against a bulk order. Samples are dispatched within 3–5 working days, and the sample request process is available online.

Question 24

What is the process for a customized order?

Accepted Answer

Process: provide drawings → design/layout → proofing confirmation → batch production → QC and shipment. The entire process can be tracked through written and visual updates, making customization decisions easier.

Question 25

Do you support small-batch trial orders? Do you have flexible customization policies?

Accepted Answer

Yes. New customers can place small-batch trial orders, color labels can be digitally proofed, and design/layout services are free. Combined with our flexible customization policy, you can validate with a small order and then scale up.

Question 26

Do you support LOGO printing, size changes and layout customization?

Accepted Answer

Yes. LOGO printing, size changes, layout, multi-part overprinting and anti-counterfeiting patterns can all be customized. Custom layout and anti-counterfeiting processes are our strengths.

Question 27

My quantity for color labels/printed customization is small and can't meet the regular MOQ. Can you still do it?

Accepted Answer

Yes. For low-volume customers, we offer small-batch trial orders and color digital proofing solutions to lower the customization threshold. Proofing confirms the result before you decide on mass production.

Question 28

I have my own design and drawings. Can you customize? What is the MOQ?

Accepted Answer

Yes. We support OEM/ODM customization with transparent tiered MOQs. Standard products, simple printing and full-layout customization have different minimum order quantities. Once you provide drawings, we present a solution and MOQ quotation.

Question 29

Do you test every batch before shipment?

Accepted Answer

Yes. Kingcolor performs quality inspection on every batch, and records are traceable.Consistent batch quality supports centralized procurement and long-term supply for multinational operators.

Question 30

Are your papers environmentally friendly and phenol-free? What's the difference from cheaper phenol-containing paper on the market?

Accepted Answer

Kingcolor offers 100% phenol-free products with environmentally friendly coatings that meet EU and US compliance requirements. In contrast, some low-cost papers on the market may contain phenolic substances, increasing the risk of customs detention and rapid fading. Environmental compliance is a key differentiator of our premium positioning.

Question 31

How long are your certificates valid, and which organizations issued them?

Accepted Answer

Each certificate indicates its validity period and testing institution, all displayed in our certification center. Different certificates have different validity periods. You can confirm the currently valid version before placing an order.

Question 32

Is your BPA/BPS-free test real and valid? Do you support third-party testing?

Accepted Answer

Our products are 100% BPA/BPS-free, and our test reports are genuine and valid. We support third-party re-testing by institutions you designate, and provide corresponding samples for verification.

Question 33

Do you have FDA, REACH and ISO certifications? Can you provide a full set of customs clearance certificates?

Accepted Answer

Yes. We hold ISO certifications and provide relevant FDA and REACH compliance documentation. Every batch is tested before shipment. A complete set of customs clearance documents and test reports is available for overseas customs clearance and project bidding to help reduce the risk of goods being detained. The relevant documents can be downloaded from our certification center.

Question 34

Do you provide industry-specific test reports for your medical and banking paper products?

Accepted Answer

Yes. Our specialty products, including medical recording paper, ATM thermal paper and security tickets, come with industry-specific test reports and certifications, such as medical biocompatibility test reports and security certifications. These documents can be previewed and downloaded online to meet bidding requirements for medical and financial projects.

Question 35

What should I consider when choosing paper for different countries/climates?

Accepted Answer

Climate affects paper durability. For tropical heat and humidity choose a moisture-resistant coating; for cold zones use low-temperature labels; coastal salt-spray and humid areas need enhanced moisture/water resistance; dry, dusty regions benefit from anti-static options. Tell us the target market and we recommend accordingly.

Question 36

How do I choose the adhesive type for labels?

Accepted Answer

Common label adhesives include water-based, hot-melt and solvent-based adhesives (oil glue). Low-temperature adhesive is a special formula for cold conditions, not a separate basic type. Water-based adhesives usually suit smooth, dry surfaces at room temperature; hot-melt adhesives provide strong initial adhesion. Solvent-based adhesives may suit oily or rough surfaces, outdoor use or applications requiring weather resistance. Refrigerated or frozen products need an adhesive designed for low temperatures. The final choice depends on labeling and use temperatures, face stock, surface material and required adhesion.

Question 37

How do I choose the number of parts for carbonless paper?

Accepted Answer

Carbonless paper is commonly available in 2-ply, 3-ply and 4-ply options. Choose the ply count based on the number of copies needed: 2-ply for receipts and delivery confirmations, 3-ply for expense claims and account reconciliation, and 4-ply for circulation across multiple departments. More plies make the complete set thicker, so printer compatibility and binding requirements should be confirmed.

Question 38

How do I distinguish between ECG, ultrasound and medical analyzer paper and choose the right type?

Accepted Answer

ECG recording paper has standard grids and black positioning marks, with widths matched to the device model. Ultrasound thermal paper requires fine grayscale detail and clear images. Analyzer paper, including hematology analyzer paper and spirometer paper, follows device size specifications. Share your equipment model and application, and we will help you choose the right paper.

Question 39

How do I choose between standard and three-proof thermal labels? When are three-proof labels necessary?

Accepted Answer

Regular labels suit normal-temperature, dry indoor settings. For harsh conditions—freezing, humidity, oil, outdoor exposure—three-proof labels are required. They offer water, oil and scratch resistance and withstand temperatures as low as −40°C, ideal for cold-chain logistics, chemical and outdoor equipment labeling.

Question 40

How do I choose label material for cold-chain, humid or outdoor environments?

Accepted Answer

For cold-chain, humid or outdoor conditions, choose three-proof (waterproof, oil-proof, scratch-proof) labels with low-temperature or high-tack adhesive for firm adhesion; standard coated art paper labels tend to curl and lose adhesion in cold, damp settings. Please tell us your labeling conditions, and we will recommend suitable materials and adhesives.

Question 41

How do I choose thermal paper by printer type and speed?

Accepted Answer

Share the printer brand, model and print speed. For high-speed printers, choose paper with even coating and smooth feeding to avoid jams. Different brands fit different widths, cores and coating sensitivities. We help confirm compatibility using our equipment compatibility chart and sample testing.

Question 42

What paper weights are available for thermal paper, and what is each used for?

Accepted Answer

Common paper weights include 48, 55, 58, 60 and 70 gsm. 48–60 gsm is commonly used for supermarket, retail and restaurant receipts, while 70 gsm suits tickets requiring a thicker, stiffer feel. Medical recording paper should match the equipment specifications. For longer image retention, choose a long-life thermal grade rather than relying on GSM alone. Share your application and printer model, and we can recommend suitable paper.

Question 43

What do 80 × 70 and 70g mean?

Accepted Answer

The meaning depends on the unit. 80 mm × 70 mm means an 80 mm roll width and a 70 mm roll diameter, while 80 mm × 70 m means an 80 mm roll width and 70 m of paper per roll. 70g usually means 70 gsm, or a paper weight of 70 g/m², rather than the total roll weight. Please include the units when requesting a quotation to avoid confusion.

Question 44

What is your product range? I only know you sell receipt paper.

Accepted Answer

Kingcolor provides one-stop paper products: thermal receipt paper, medical recording paper (ECG, ultrasound, medical analyzer paper), carbonless security slips, three-proof low-temperature labels, self-adhesive labels, kraft paper and jumbo receipt rolls, covering banking, healthcare, retail, cold chain, manufacturing and entertainment industries.

Question 45

Which countries and regions are your products suitable for export to?

Accepted Answer

Our BPA/BPS-free long-life thermal paper is best suited for high-compliance markets such as the EU, US and Middle East. Our -40℃ three-proof labels suit Nordic, North American cold chains and Southeast Asian fresh logistics. Our security slips suit banking systems in the Middle East, Africa and Southeast Asia. Product pages indicate recommended regions.

Question 46

Where is the black mark on ECG paper? Does it meet medical equipment standards?

Accepted Answer

The black mark position depends on the device model and sensor location. We can customize it according to the equipment requirements and provide samples for on-machine testing. Relevant test reports can be provided for applicable products upon request.

Question 47

I only know the intended use. How do I choose the right paper weight for kraft paper or labels?

Accepted Answer

Please tell us your application, such as packaging, paper bags, document filing or cold-chain labeling. We will recommend a suitable grammage (GSM). Packaging often requires stronger, heavier paper, while document filing typically calls for medium-weight paper with good stiffness. Choosing the right grade helps reduce waste.

Question 48

What is the difference between 12mm and 25mm cores? Which devices are they compatible with?

Accepted Answer

The core size determines whether the paper fits properly into the printer. A 12mm small core is commonly used in medical and portable devices; a 25mm large core is used in regular devices such as retail cash registers and self-service kiosks. We confirm the core according to your machine model before ordering to avoid jams or fit issues.

Question 49

I only know my printer brand but not the paper size and core. Can you confirm the suitable specification?

Accepted Answer

Yes. Please provide your printer brand and model. We will check our compatibility chart to confirm the paper width, core size and roll length. If needed, we can send samples for testing in your printer to help you choose the right specifications.

Question 50

I don't know which specification of thermal paper/label I should choose. Can you help?

Accepted Answer

Yes. Just tell us your application scenario (retail receipt, medical ECG, cold-chain logistics, banking slips, packaging, etc.), your country/region and the printer brand in use. We provide free technical guidance to match the right size, grammage, core and roll length.